Pager: available through our Premium support plan
Can I change my support plan?
Yes. You can change your support plan at any time. To change your
support plan, contact your Wabot Salesperson, and we will update
your support plan in the Support Center client database.
When can I expect an answer to my problem?
Each support plan guarantees minimum response time in its SLA
(Service Level Agreement). Generally, you can expect an instant
receipt acknowledgement of your problem when you use the web or
email ticketing system, followed by a personal acknowledgement
of your problem according to the terms of your SLA.
What exactly is DevZone?
DevZone is the support area for Developers. It includes the ability
to download the latest versions of Wabot software, Developer related
news, plus the ability to upload test versions of mobile applications.
These test applications can then be accessed in a test environment
for Pilot programs or usability studies.