So you're interested in partnering with Wabot?
Thank you for your interest! Our goal is to provide you with
communications solutions that will make you and your customers
more successful. We're always available for support or to suggest
enhancements of our service offering. Working with independent
businesses such as yours is a primary means of reaching customers,
so we value both the relationship and your input of how we can
improve it. When you become an authorized representative of Wabot,
you will be given free demo and management accounts to illustrate
how Wabot can help many different types of businesses become more
productive and customer friendly. There are many platforms (versions)
of Wabot tailored for individual businesses.
As a bonus, you can also use the free management accounts
to streamline your own business by tracking sales leads, service
calls, time, expenses and appointments! By using Wabot internally,
your staff is better equipped to sell and support customers. Please
contact our customer support organization if you would like more
information about becoming an authorized Wabot reseller or technology
James is a tradesman working for a Construction Company.
He keeps his timecard electronically– while in his truck and at
the job site. With the single push of button on his mobile phone
he indicates when he starts work on a job and when he stops, when
he breaks for lunch and when he attends a company safety meeting.
His supervisor, also in the field, instantly gets this information,
as well as timecards from the other crewmembers. The supervisor
also assigns these hours against job cost codes and sends them
on. Before the day is done, the office has calculated payroll
expenses for today, and the project engineer has adjusted the
project schedule and budget. Tomorrow’s work assignments may have
changed, and James receives his updates on his mobile phone before
he finishes dinner.
Are you in Construction? Interested in Worker Reporting? Crew
Reporting? Labor Reporting? We know your business and we have
an easy platform solution for your needs! And not only that, but
Wabot templates are flexible and customizable to work with any
legacy system you may have in place. Sign up online for a free
demo to see how Wabot can effectively lower your operating costs
while increasing your employees productivity.
Anderson is a code enforcement officer with the Public Safety
Department of Singapore. He spends his days making inspections,
investigating complaints, and answering questions. His biggest
headache used to be the paperwork. There are forms for everything.
They have to be filled out, turned in, and followed up. If one
was lost, it only got worse. But now Andy fills out his paperwork
electronically. Each form is stored on his computerized clipboard.
Filling them out is easier, too– basic information is already
filled out in the office, and new data is automatically checked.
All of this "paperwork" is instantly sent back to the office where
it automatically becomes part of the file. These municipal records
are then available to other officers, supervisors and citizens.
Managing his day is easier now also. Instead of checking in
with the office all the time, Andy has his assignments come directly
to his clipboard. Special instructions, a history on a particular
complaint, or other details, are easily accessible. His notes
and actions are also on file the moment he "files" his form. Being
on line wirelessly while in the field is a great benefit to Andy.
His day seems to go smoother, and his paperwork headaches have
Are you involved in Public Safety or Security? We have a platform
that's just right for your business! And not only that, but it's
customizable to accommodate the specific needs of your company.
Sign up online for a free demo to see how Wabot can streamline
the way you do business.
Gary is a bicycle messenger. He works for FlyHigh Courier.
His life is all about staying in the fast lane. The faster he
can close out a delivery and get his next one, the more he earns.
Gary is paid a portion of what he generates for the company, and
sitting still doesn't earn anyone anything.
Flyhigh dispatches new jobs to its couriers wirelessly. Messenger
can use whatever wireless devices they prefer. The company even
provides an allowance to each person to pay the basic cost. Gary
prefers his cell phone with web capability because it has good
coverage in the downtown area, and he can use the voice to talk
with his girlfriend during breaks. But when on the job, he’s all
data. He reads his assignments on the screen (address, directions,
contact and special instructions) and accepts the job with a single
push of a button. When he first picks up the package, he again
pushes a button; then when he delivers the package, he enters
the POD (proof of delivery) -- and reads his next job. He likes
not having to wait (for the dispatcher to get off the radio and
get around to him). He likes having his next job waiting for him,
instead of him waiting for his next job.
Gary can see how much he is making with each delivery. It
is calculated and displayed every time he completes a delivery.
He stays motivated. The office needs fewer dispatchers (less than
half, for a busy operation) because everything runs smoother with
data moving the information instead of voice. And customers are
pleased because they can track their packages on line, instantly.
There is no need to call FlyHigh to find out if the package has
been delivered. Many customers don’t even call in their orders
anymore, they do that on line also. Fewer errors, faster confirmation,
The world is moving faster! Your clients keep demanding faster
and faster service. They want more options and they want it for
less! We feel your pain and we're here to salve the wounds. Wabot
has experience working with a variety of Transportation and Delivery
services. Not only is Wabot mobile platform easy and affordable,
but it's so flexible and customizable you never have to compromise.
Wabot can accommodate your company's specific needs. Check out
our simple Courier Demo here or sign up online for a free full-featured
demo to see how Wabot can effectively lower your operating costs
while increasing your employees productivity!
Tom and Neil own three "end dump" trucks that are leased out
to Olympus, a large construction materials hauling company. Tom
drives one of the trucks, and he has two hired drivers for the
others. Neil runs the office and manages the books. Payroll and
billing have always been a particular chore because of all the
detail and reporting required. Reconciling these records with
the hauling company can also be a headache.
Now, the Olympus is trying to use Wabot to track operations
and link this activity with its customers. The company issued
all of the drivers, including the owner-operators like Tom, smart
phones to receive their dispatches and to signal their status
on jobs. This was an easy transition, and insured that drivers
all got accurate instructions and it minimized errors. But it
mostly helped the hauling company. The customized dispatch services
greatly improves operating efficiency and reduces paperwork and
reporting errors. Want to learn more about how Wabot provides
dispatch services and a seamless tracking systems for your fleet?
We have a solution that'll blow you away! And better still, it's
customizable to accommodate the unique needs of your company.
Sign up online for a free demo and let us show you.
When ABC wanted to use the wireless channel to offer their
customers greater convenience and service with an easy to use
tool, they chose Wabot Mobile Platform for a rapid deployment
solution. ABC launched their WAP banking in April 2000. Wabot
provide a multi-device infrastructure Wabot Mobile Platform designed,
built and delivered a full set of production ready WAP services
for use on a variety of devices. Within days, ABC deployed a robust
software infrastructure for secure, scalable and consistent multi-device
and digital channel delivery of information and transaction systems.
Consistency with existing channels; The ABC customer has an
m-banking interface which is consistent with other channels. Using
the same ID and password for online and phone banking, the customer
can gain access to key banking functionality.
Rapid rollout; Speed to market was key in order for WAP banking
capabilities to coincide with the free wap phone offer which was
to launch within a matter of weeks. Wabot achieved a turnaround
time well within the deadlines. The overall time from proof of
concept to a full production system was approximately one week.
Banking and credit card account facilities; The ABC customer
has access to a range of banking facilities from across their
bank and credit card accounts.
Ease of use; The service operates on a‘ minimum click’ basis.
Information is clearly and concisely presented on screen and optimised
for a variety of devices on the market.
Solid futureproof architecture; The system leverages and extends
ABC’s existing IT systems and technical infrastructure into the
world of mobile“ anytime, anywhere” wireless delivery. Wabot provided
a robust multi-device architecture on a fully scalable and distributed
platform. This infrastructure can be leveraged for ongoing developments
including voice and iDTV technologies. The platform is flexible
for capabilities to be introduced on forthcoming devices and operator
networks including GPRS and 3G.
ABC set about offering anywhere, anytime computing
ABC embarked upon a plan to launch banking on the wireless
channel to offer greater convenience and choice in carrying out
banking activities. ABC particularly wanted to offer wireless
banking to coincide with a WAP phone promotion - a free WAP mobile
phone with every new student account opened. With a deadline just
weeks away, they engaged Wabot Mobile Platform to implement a
wireless solution, which would work a range of other pre-paid
and post-paid WAP phones.
The measure of success Since the launch, ABC has noticed a
steady rise in usage, particularly around the holiday season towards
the end of last year when a significant increase in the purchase
and usage of WAP phones was apparent.
Being where the customer is - what lies ahead… ABC has successfully
extended it’s reach to be where the customer is through it’s strategic
use of digital channels. Wireless banking which followed internet
banking and phone banking has enabled ABC to reach out to a particular
market segment while providing valuable services to it’s customer
base in general. When it comes to considering future plans, wireless
architecture can be effectively leveraged for the provision of
iDTV services, which enable customers to have‘ at home’ access
to their financial portfolio. Developments in other areas key
to financial services include mobile payment where the customer
can use their mobile device for peer to peer payment or for a
point of sale payment. With security and authentication being
of vital importance to banks, the availability of biometric authentication
using voiceprint or fingerprint on a mobile device may become
a reality even sooner than expected.
FORTUNE 100/500 HEALTHCARE COMPANY
A well-known healthcare company was having various problems
with their selling and order taking processes:
* Customer contact information and history wasn’t portable
* Pricing changes were not communicated effectively
* Information regarding product availability was not conveniently
* Competitive information was not readily available
* Orders were entered incorrectly and, in many cases, several
days after being placed. The Solution Utilizing Wabot’s mobile
platform and Professional Services, a mobile solution was created
to solve the above problems. The application includes the following
functionality: * Customer contact and shipping information
* Product catalog with pricing and descriptions
* Order status highlighting which products are on backorder
* Order history
* Product availability
* Competitive product cross reference and pricing list
The application has met with so much success that corporate
headquarters is looking at making its use standard across all
divisions. In addition, while the initial application was a pilot
with limited functionality to see if sales would use the tools,
and if the tools really drove revenue and reduced cost, success
to date is leading to various extensions.
The next-generation tool will be a high fidelity application
with both offline functionality enabled through database synchronization,
and real-time functionality made possible through wireless services.
The customer is confident this next phase will create an even
higher return on their investment than the pilot, thus resulting
in a clear competitive advantage for their company’s sales force.
Wabot can has enable clients within the insurance industry
to leverage wireless applications for their field agents. Large
insurance companies typically employ hundreds to thousands of
mobile reps who either engage customers during sales cycles or
in a claims processing situation. These companies have identified
radical improvements and cost savings that resulted from empowering
those agents with wireless access to corporate systems at the
time of customer interaction. Just a few of the applications now
possible are: * Rapid quote generation to provide more accurate
assessment during the sales call * Catastrophe and disaster reporting
direct from the site in the field * Claims inquiry and policy
confirmation which bypasses a lengthy paper-based claims process
and allows on the spot payment and thus greater customer satisfaction
Manufacturing and Distribution
The CIOs of Wabot Rs manufacturing and distribution customers
have seen the value in delivering wireless ERP access to mobile
sales reps and customers. The ability to get immediate, on location
access to inventory data, customer specific pricing, and order
* Shorten lead times for order placement
* Improve order accuracy by eliminating re-keying of paperbased
* Relieve burden on call centers by allowing sales-force and
customers’ purchasing managers to check order status and product
* Improve sales person productivity by replacing bulky laptops
that require dialup with real-time access to customer profile
* Reduce order shipment cycles through intelligent notifications
that alert reps and managers of orders that have been placed on
hold so they can proactively resolve those issues
Enterprise customers see added efficiencies in service, maintenance,
and repair operations by provisioning field reps with mobile devices
that provide accurate, up to date equipment information on site.
Reps can be alerted and more efficiently dispatched in the
field; they are also armed with direct access to back-end systems
at the time of servicing. As a result these enterprises experience:
* Faster response times
* Improved repair turnaround time which leads to less customer
down-time and thus greater margins
* Improved customer satisfaction
There's one question that ABC company’s salespeople used
to dread hearing: "Do you have that in stock?"
The simple query could trigger a salesperson's slinking off,
right in the middle of customer meetings, to call the customer
service department just to get a simple inventory question answered.
And when it was finally time to fill the order, receive price
estimates and check inventory levels, they had to fax paper forms
to the customer service department and then get back at a later
date to the customer about final pricing and inventory levels.
Securing a sale might take days.
Then ABC got CRM (customer relationship management), and it
got it good. Jumping right over the fact that some sales representatives
don't have PCs yet, ABC went straight to the customer-handling
dream of the future: wireless CRM.
ABC executives gave 10 sales managers and three field sales
representatives WAP Phone to pilot. The reps use the devices to
check inventories and customer purchase histories and to reach
the mecca of sales: closing sales on the spot. ABC is so happy
with the results of the pilot that the staff of 85 field sales
reps will soon start using the devices, In some cases, as with
ABC, the idea is to equip sales staff with a handheld device or
WAP (Wireless Application Protocol)-enabled cell phone that offers
limited functions—such as contact management, lead management
alerts, inventory level checks, pricing and the like—to accomplish
predetermined tasks such as checking inventory and price or accessing
contact database information. In addition, vendors promise one
day to deliver wireless deployments that involve nearly full-scale
CRM capabilities, such as depiction of full customer data histories
and the ability to perform analytics on, and to launch e-mail
campaigns spawned from, that data by keying in to a PDA (personal
digital assistant) or a wireless laptop.
Wireless CRM—the impossible dream?
Enabling salespeople to access the company's invaluable archives
of customer data anywhere, anytime sounds like a dream that Wabot
Labs can fulfill.
Connect the supply chain.
A manufacturing plant manager carrying a Wireless information
device receives an alert message that raw material supply has
dropped below the critical level. Through an interface to a business-to-business
(B2B) materials exchange, the plant manager also receives a list
of vendors that currently carry the required ingredient, sorted
by price and distance from the plant. The plant manager chooses
a vendor and forwards the details to the trucking dispatcher to
arrange transportation for the order.
Manage the sales and delivery pipelines from the road. Your
sales team closes a major deal that requires a fast response from
your production teams. Your sales manager's first move is to use
her Wireless device to confirm the order. The automated pipeline
system notifies your production manager, shipping clerk, and resource
manager of the new order. Providing your sales team with the ability
to advance the pipeline from the road saves time and allows your
company to meet customer expectations.